Introduction

Biggy Piggy Inc (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website biggy-piggy.com, place orders, request quotes, or otherwise interact with our products and services. By using our website, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including but not limited to:

  • Name, job title, and company name
  • Email address, phone number, and mailing address
  • Billing and shipping addresses
  • Payment information (credit card numbers, billing details)
  • Details about your equipment needs, project specifications, and service requirements
  • Communications you send us via email, phone, or contact forms
  • Account registration information (username, password)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device type (desktop, tablet, mobile)
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or search engine queries
  • Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, manage your account, and provide customer support related to purchases of pipeline pigging equipment, boiler components, pumps, filters, and other industrial supplies.
  • Quote Requests: To respond to your inquiries about products, services, pricing, and equipment specifications.
  • Service Delivery: To schedule and deliver pipeline pigging services, emergency repair services, equipment rentals, and custom fabrication projects.
  • Communication: To send order confirmations, shipping notifications, invoices, and important service updates.
  • Marketing: With your consent, to send product catalogs, industry news, promotional offers, and information about new equipment and services.
  • Website Improvement: To analyze usage patterns, optimize website performance, and enhance user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use include:

  • Essential Cookies: Required for basic website functionality, such as shopping cart operation and secure checkout.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and settings to provide a personalized experience.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit website functionality, including the ability to add items to your cart or complete purchases.

Information Sharing and Disclosure

Biggy Piggy Inc does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us with payment processing, shipping and logistics, email delivery, website hosting, and analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  • Manufacturers and Suppliers: When necessary to fulfill orders, process warranty claims, or arrange equipment servicing through our manufacturer partners (e.g., Spirax Sarco, Watson McDaniel, Neptune, Graco, Rosedale Products).
  • Legal Requirements: When required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our website
  • Secure payment processing through PCI-DSS compliant payment gateways
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular security assessments and updates to our systems
  • Secure storage of physical records at our Arlington Heights facility

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data, but we are committed to maintaining the highest practical standards of data protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, processing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements. Order and transaction records are retained for a minimum of seven (7) years for tax and accounting purposes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Data Portability: Request your data in a structured, commonly used format.
  • Restriction: Request that we restrict processing of your data under certain circumstances.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Children’s Privacy

Our website and services are intended for business and industrial use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will promptly delete that information.

Third-Party Links

Our website may contain links to third-party websites, including manufacturer sites, industry resources, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, Biggy Piggy Inc does not sell personal information. To exercise your CCPA rights, contact us at the address below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Biggy Piggy Inc
3400 W Stonegate Blvd, Suite 101
Arlington Heights, IL 60005
Email: [email protected]
Phone: (847) 555-7444

Last updated: March 2026